Sign up for our newsletter!
Want to stay up-to-date on industry trends?
We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. This Policy explains how we do this and tells you about your privacy rights and how the law protects you.
At T of Life, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. It also informs you about your rights concerning the personal information we hold about you and how Australian law safeguards these rights.
This policy applies to our website and other interactions with you, including but not limited to when you create an account, purchase our products or services, sign up for our newsletter, or contact us via email, phone, or social media. If you disagree with the terms outlined here, please do not access our website or use our services. For any questions regarding our privacy practices, please contact us using the "Contact Us" form on our website or email us directly at [email protected]
Personal data refers to any information that can identify an individual. It does not include anonymised data. We may collect and process the following categories of personal data:
Communication Data: Information you send us via contact forms, email, text, social media, or other communication channels.
Customer Data: Includes your name, title, billing and delivery address, email, phone number, purchase details, and payment information.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include product, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
We may also gather data directly from you when you fill out forms on our site or communicate with us by email. Some data may be collected automatically through cookies and similar technologies. For more details, refer to our Cookie Policy.
We may also receive data from third parties, including analytics providers (e.g., Google), advertising networks (e.g., Facebook), and payment processors (e.g., Stripe, PayPal).
We may receive personal data about you from various third parties and public sources as set out below. When a Third Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services. Third party integrations may include
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We only use your personal data when legally permitted. The most common uses include:
Performance of a Contract: Processing necessary to fulfill our contractual obligations to you.
Legitimate Interests: Processing necessary for our legitimate interests, provided your rights do not override these interests.
Legal Compliance: Processing necessary to comply with our legal obligations.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Communication Data : We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data: We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data:We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data: We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data: We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We may send you marketing communications based on your consent or our legitimate interests, particularly if you have previously purchased from us or requested information. You can opt out of marketing communications at any time by adjusting your preferences in your account or using the opt-out link in any marketing email.
We may share your personal data with:
Service Providers: Such as cloud infrastructure providers, email services, and video hosting platforms (e.g., Amazon, Sendgrid, Vimeo, Zoom).
Professional Advisors: Including lawyers, bankers, auditors, and insurers.
Government Authorities: When required to comply with legal obligations.
Third Parties: In the event of a business sale, transfer, or merger. We require all third parties to respect the security of your personal data and process it in accordance with the law.
We may transfer your personal data outside of Australia to countries that provide an adequate level of data protection or under specific agreements that ensure your data is protected, such as Standard Contractual Clauses approved by the Australian government. If no such protection exists, we will seek your explicit consent.
We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, and other risks. Access to your data is limited to employees, agents, and contractors who need it for business purposes, and they are required to maintain confidentiality. In the event of a suspected data breach, we will notify you and any applicable regulator as required by law.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. When determining retention periods, we consider the data's nature, sensitivity, potential risk of harm, and legal requirements.
Under the Australian Privacy Act 1988 (Cth), you have rights regarding your personal data, including:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data when it is no longer necessary.
Restriction: Request restriction of processing under certain conditions.
Portability: Request transfer of your data to another party.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
By providing us with your data, you warrant to us that you are over 13 years of age.
You can contact T of Life at any time if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights.
You may contact us via the support/contact us form on the Website.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us via the support/contact us form OR update your profile in your account.